Frequently Asked Questions
- Can I place a request if I am not a U.S. resident?
- What kinds of cars can I rent?
- Can I book a same-day rental car reservation?
- Can I reserve a car for someone else?
- What is Collision Damage Insurance Coverage and how do I get it?
- How much does Collision Damage Coverage cost?
- Where can I find my itinerary or get a receipt?
- When I cancel my rental car reservation, can I also cancel my Collision Damage Coverage?
- How long is my Collision Damage Coverage good for?
- How do I file an insurance claim?
- Can I book a one-way rental car reservation?
- Can I drive my rental car outside the United States?
- Can I add a driver to my rental car reservation?
- When will I my account be charged for my rental car?
- Can I cancel my reservation / itinerary?
- Helpful advice for renting a car
Can I place a request if I am not a U.S. resident?
Yes. If the driver of the car is not a U.S. resident, upon arrival at the rental counter the driver must present a valid International driver’s license and a credit card in his/her name when renting a car in the United States. Most U.S. rental car companies accept international credit cards.
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What kinds of cars can I rent?
We offer the following car types:
• Mini Cars
• Economy Cars
• Compact Cars
• Mid-size Cars
• Standard Cars
• Full-size (4 door) Cars
• Premium Cars
• Luxury Cars
• Convertibles
• SUVs
• Mini-van (7 passenger)
• Full-size Vans.
• Special Car from Dollar and Thrifty - This will be a compact car or larger at a rate that is equal to a Compact Car. You are guaranteed a great rental with room for at least five passengers and two pieces of luggage.
Our web site includes a full description of each car type, including the typical number of passengers and pieces of luggage each will accommodate. Rental car companies carry a variety of makes and models for each car type listed above. As a result, the rental car companies are not able to guarantee the specific make or model you will receive at the rental counter. Requests for non-smoking vehicles should be made at the rental counter. Rental car companies are not able to guarantee the availability of a non-smoking vehicle.
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• Mini Cars
• Economy Cars
• Compact Cars
• Mid-size Cars
• Standard Cars
• Full-size (4 door) Cars
• Premium Cars
• Luxury Cars
• Convertibles
• SUVs
• Mini-van (7 passenger)
• Full-size Vans.
• Special Car from Dollar and Thrifty - This will be a compact car or larger at a rate that is equal to a Compact Car. You are guaranteed a great rental with room for at least five passengers and two pieces of luggage.
Our web site includes a full description of each car type, including the typical number of passengers and pieces of luggage each will accommodate. Rental car companies carry a variety of makes and models for each car type listed above. As a result, the rental car companies are not able to guarantee the specific make or model you will receive at the rental counter. Requests for non-smoking vehicles should be made at the rental counter. Rental car companies are not able to guarantee the availability of a non-smoking vehicle.
Can I book a same-day rental car reservation?
You can book a rental car reservation up to one hour in advance of your pick-up time. When searching our site, we will provide you with the available options based on the itinerary details you enter on our website. For example, if you place a request on our website at 11 a.m. the earliest you can pick up your rental car is noon the same day.
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Can I reserve a car for someone else?
You can submit a request for a rental car that someone else will be driving as long as you enter the driver’s full name and age and the driver meets the following requirements:
Has a valid driver’s license issued in his or her full name - the rental company will verify age and may check the driver’s driving record. Non-U.S. residents must present a valid international driver’s license from his/her home country.
Has a valid credit card with available funds for the refundable security deposit. Most locations also accept debit cards. The amount for the security deposit varies for each rental car company and depends upon car type, rental period, and optional items accepted.
Meets the minimum age requirements.
Keep in mind that when you initial the request on our Web site you are indicating that the DRIVER accepts all of priceline Rental Cars’ Terms and Conditions and that the driver will be denied rental if any of the above criteria are not met.
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Has a valid driver’s license issued in his or her full name - the rental company will verify age and may check the driver’s driving record. Non-U.S. residents must present a valid international driver’s license from his/her home country.
Has a valid credit card with available funds for the refundable security deposit. Most locations also accept debit cards. The amount for the security deposit varies for each rental car company and depends upon car type, rental period, and optional items accepted.
Meets the minimum age requirements.
Keep in mind that when you initial the request on our Web site you are indicating that the DRIVER accepts all of priceline Rental Cars’ Terms and Conditions and that the driver will be denied rental if any of the above criteria are not met.
What is Collision Damage Insurance Coverage and how do I get it?
Collision Damage Coverage is an optional coverage plan which can be purchased on our website when you make your reservation. While the vehicle is in your possession and is damaged due to collision, theft, vandalism, windstorm, fire, hail or flood, you are subject to pay a lesser amount for the total cost of car repairs, additional charges imposed by the rental car company, or the actual cash value of the car. The coverage offered on our website provides a cost effective way to protect yourself against unforeseen damages or theft. There is also no deductible.
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How much does Collision Damage Coverage cost?
Collision Damage Coverage can be purchased for only $11 per day. However, if you have a New York State billing address, coverage is $9 per day. Please remember, while no payment is required for your rental car reservation until you pick up the vehicle, Collision Damage Coverage is charged immediately to your credit card at the time you book your rental reservation.
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Where can I find my itinerary or get a receipt?
You can find your itinerary by going to the “My Reservations” section of our website. Enter your Rental Car Itinerary Number and the email address you used to place your request, and your receipt and full itinerary will be right there for you to print. You will not get a copy of your receipt or itinerary by mail.
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When I cancel my rental car reservation, can I also cancel my Collision Damage Coverage?
Cancellations with 100% refund will be permitted for Collision Damage Insurance up until your scheduled pick up time. For example, if you are scheduled to pick-up the car on 8/1/09 at 3:00 pm ET; you would be permitted to cancel your Collision Damage Insurance up until 2:59 pm ET. If you choose to cancel your reservation, a cancellation will be processed for both your rental car reservation and the insurance. If you still need a rental car, you may go back online to place a new request.
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How long is my Collision Damage Coverage good for?
Collision Damage Coverage takes effect at the time you pick up your reserved rental car. Coverage is only provided if you elected to purchase it during the booking process and the required payment has been made. Coverage ends at 11:59 p.m. the day of your scheduled rental car return date, as stated on your itinerary. If for some reason you return the rental car earlier than the scheduled return date, coverage ends when the rental car is returned to the original rental counter and the remaining un-used days of coverage are subsequently non-refundable.
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How do I file an insurance claim?
In order to file a claim, please contact BerkelyCare by any one of the following ways:
Online Claim Initiation: www.travelclaim.com
By Phone: Toll free at: 1-(877) 892-7951 or 1-(516) 342-2720
By Mail: BerkelyCare, 300 Jericho Quadrangle, P.O. Box 9022, Jericho, NY 11753
By E-mail: tripprotect@berkely.com
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Online Claim Initiation: www.travelclaim.com
By Phone: Toll free at: 1-(877) 892-7951 or 1-(516) 342-2720
By Mail: BerkelyCare, 300 Jericho Quadrangle, P.O. Box 9022, Jericho, NY 11753
By E-mail: tripprotect@berkely.com
Can I book a one-way rental car reservation?
Yes. You can book a rental car reservation with a different pick-up and drop-off location (also known as a "one-way" rental). One way rentals are available between two airports or between an airport and an off-airport location. For example, you can enter a pick-up location at Orlando International Airport (MCO) and a drop-off location in Miami if that is where you will end your trip.
There may be a "drop off" fee charged by the rental car company.
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There may be a "drop off" fee charged by the rental car company.
Can I drive my rental car outside the United States?
While your rental car comes with unlimited mileage, the rental car company that is providing the car may have restrictions about driving your rental car into another country. If you plan on taking your rental car outside the U.S., we suggest you ask at the rental counter about its company’s policy prior to driving off the rental car lot. This includes inquiries regarding driving into Canada and Mexico.
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Can I add a driver to my rental car reservation?
You can add a driver to your rental car reservation at the rental counter. There may be a charge for each additional driver which will be disclosed at the rental counter. The primary driver on the reservation must arrive at the counter to pick up the car and add the additional driver to the rental agreement. The additional driver must also be present at the counter. We are unable to add a driver to your rental reservation or change the name of the primary driver originally entered on our web site.
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When will I my account be charged for my rental car?
After you choose your rental car company and daily/weekly rate we will provide an estimate of what the rental car company will charge you when you rent the car. The per day/week rate you reserve is guaranteed. However, the amount of taxes and fees that may apply to your reservation is an estimate based on information available from the rental car company directly at the time of booking. The taxes and fees may change between the time of booking and the time you pick up your car. The estimated total charges also does not include any optional items that may be added to the rental at the counter, such as additional gas, child seats, GPS, etc.
Pointer - If you have any questions about what you’ve been charged - check your paperwork! Charges for optional items will be listed on your rental agreement (provided by the rental company) and you are often required to initial by them at pick-up. Any questions concerning optional items should be directed to the rental company that accepts your request.
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Pointer - If you have any questions about what you’ve been charged - check your paperwork! Charges for optional items will be listed on your rental agreement (provided by the rental company) and you are often required to initial by them at pick-up. Any questions concerning optional items should be directed to the rental company that accepts your request.
Can I cancel my reservation / itinerary?
Yes. Simply visit the “My Reservation” section of our website and select the “Change Reservation” link at the top of the page. You will need your Rental Car Itinerary Number and the email address you entered when you reserved your car. If you do not have your Rental Car Itinerary Number, you can also provide your Phone Number and Pick-Up Date.
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Helpful advice for renting a car
Know Your Insurance Coverage:
Be sure to research the insurance coverage available on your current automobile policy, your credit card agreement and your homeowners or renter’s policy prior to picking up your rental car. This will help you make the most informed decision about optional coverages offered at the rental counter.
Inspect the Condition of Your Rental Car:
Take a walk around your rental car with an agent before you leave the rental location. Be sure to make note of any scratches, dents, dings, etc. and report them so there is no confusion regarding the car’s condition upon return.
Get to Know the Features on Your Rental Car:
Take a few minutes before you leave the rental location to familiarize yourself with where everything is on your rental car. Check the headlights, hazards, windshield wipers, door locks, spare tire, etc.
Look at a Map Before Leaving the Airport:
Be sure to ask the agent at the rental counter for directions or a map of the area. Most rental car companies provide free maps as a courtesy.
Avoid Additional Charges at Drop-off:
Be sure to return your rental car at the designated date and time on your rental agreement to avoid extra day and/or extra hour charges. If you do not opt to pre-purchase gas at the rental counter, be sure the gas tank is full upon return to avoid gas and re-fueling fees.
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Be sure to research the insurance coverage available on your current automobile policy, your credit card agreement and your homeowners or renter’s policy prior to picking up your rental car. This will help you make the most informed decision about optional coverages offered at the rental counter.
Inspect the Condition of Your Rental Car:
Take a walk around your rental car with an agent before you leave the rental location. Be sure to make note of any scratches, dents, dings, etc. and report them so there is no confusion regarding the car’s condition upon return.
Get to Know the Features on Your Rental Car:
Take a few minutes before you leave the rental location to familiarize yourself with where everything is on your rental car. Check the headlights, hazards, windshield wipers, door locks, spare tire, etc.
Look at a Map Before Leaving the Airport:
Be sure to ask the agent at the rental counter for directions or a map of the area. Most rental car companies provide free maps as a courtesy.
Avoid Additional Charges at Drop-off:
Be sure to return your rental car at the designated date and time on your rental agreement to avoid extra day and/or extra hour charges. If you do not opt to pre-purchase gas at the rental counter, be sure the gas tank is full upon return to avoid gas and re-fueling fees.